360 Feedback FAQs
HAS THE PROCESS BEEN TESTED?
Yes. We ran a pilot study with a group of six researchers holding similar fellowships to the Fellows, who found the 360 feedback itself and the one-to-one coaching session very valuable. We made some adjustments to the survey design and the report template based on what we learnt from the pilot.
WHO SHOULD I INVITE TO RATE ME?
There are two principles to keep in mind.
First, your raters need to know you well enough to have observed you over time, since they will be asked to comment on the frequency with which you demonstrate certain behaviours. If necessary, you can ask former colleagues who know you better.
Second, you need a balance of raters. We recommend that you have at least three senior colleagues, e.g. line managers, principal investigators, heads of department, mentors; at least three junior colleagues, e.g. students and staff whose work you manage or support, or any less experienced colleagues who may look to you for advice and support; and at least three peers and collaborators, e.g. colleagues from other institutions, disciplines, sectors, countries.
There is no upper limit on the number of raters you can have, but you must have a minimum of nine in total.
WHAT IF I DON’T HAVE ENOUGH PEOPLE TO RATE ME?
If you don’t feel that you have enough potential raters at your current institution, then you can ask former colleagues, as long as your work together was recent enough that they will be able to recall specific examples of your behaviour.
You can also ask colleagues who know you in other aspects of your professional life, e.g. if you serve on committees or boards, work with sector bodies, or perform other kinds of service to your institution or discipline.
We do not recommend that you include family, friends, or other personal acquaintances, since they are unlikely to have seen enough of the leadership behaviours which this 360 feedback tool was designed to assess.
WHEN WILL I RECEIVE MY REPORT?
You will receive your report at least 48 hours before your coaching session, along with a set of reflective questions to help you prepare for the discussion with your coach.
WHO WILL SEE MY REPORT?
Other than you, the report will be sent to your feedback coach, who will help you to make sense of the findings and what they mean for your development.
The 360 feedback process is managed on behalf of the Future Leaders Fellows Development Network by Dr Tracey Stead, who will have access all reports in order to distribute them to Fellows and coaches. Except in cases where there are specific questions or concerns, or if she is your allocated coach, it is not envisaged that Dr Stead will read individual reports.
The Future Leaders Fellows Development Network Project Board will receive an aggregated, fully anonymised report once all of the 360s have been completed.
WHAT IF I HAVE TECHNICAL PROBLEMS WITH THE ONLINE SYSTEM?
The Future Leaders Fellows 360 feedback system is run by Talent Innovations, who provide technical troubleshooting. Email email@example.com.
HOW DO I CHECK WHETHER MY RATERS HAVE COMPLETED THE SURVEY?
When you log in to the system, you will see a progress update for each rater.
WILL MY RATERS RECEIVE AUTOMATED REMINDERS TO COMPLETE THE SURVEY?
Yes. If raters have not yet completed their feedback, they will receive automated reminders ten days and three days before the deadline, and one day after the deadline has passed. However, we know that they are more likely to complete the survey if they receive a personalised reminder from you.
I DON’T WANT TO ASK MY BUSY COLLEAGUES TO SPEND TIME ON THIS
We understand that this isn’t always easy. We recommend that you informally contact your potential raters before you set them up in the system – that way, you will have had the chance to sound them out personally, and stress the time commitment you are asking for (20 to 30 mins), before they receive automated emails from the system. It’s also a good idea to try and plan for some back-up raters in each category, in case your first choices are unavailable for this coming round.
Generally, our experience is that people, even if they are very busy and very senior, understand how important 360 feedback is to developing your leadership – particularly for people doing a fellowship like a Future Leaders Fellowship. Many of the people you’re wondering about contacting have probably done something similar before, or perhaps even wish that they could have done themselves.
Remember, too, that if you phrase your request politely and respectfully, then you are highly unlikely to cause offence by asking someone to contribute to your professional development. They have the right to say no if they genuinely don’t have the time, but it doesn’t follow that it was wrong to make the request in the first place.
MY RATERS HAVE NOT RECEIVED THEIR SURVEY INVITATION. WHAT CAN I DO?
Log in to the system and check that their details have been set up. N.B. You need to have set up the required minimum of nine raters before any invitation emails will be sent.
If you are still having problems, please contact Talent Innovations: firstname.lastname@example.org.
I NEED TO CHANGE MY COACHING APPOINTMENT, WHAT SHOULD I DO?
Contact your coach directly, as a courtesy, to let them know. They may be able to directly offer you a different appointment. You will also need to cancel your appointment via the online booking system; there will be a link in your confirmation email. If you don’t rearrange with your original coach, then you can book another time slot via the online booking system.